Case Study

Otaku Haven

A specialty anime retail business, planned end-to-end. 49 documents. 7 intents. One workday.

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trail/runs/intent-004/run-2026-04-25-20-10-23/workplan.md

workplan.md

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# Run: run-2026-04-25-20-10-23
# Purpose: Produce all 11 Operations SOPs for Otaku Haven

## Overview

This run produces 11 Standard Operating Procedure documents for Otaku Haven's
daily retail operations. All SOPs use an identical structure defined in
`operating-instructions.md`. All output goes to `Business Plan/04-Operations-SOPs/`.

---

## Execution Sequence

Complete tasks in the order below. Tasks within a group have no sequential
dependency on each other, but all group prerequisites must be met first.

### Prerequisites (before any SOP)

Read ALL of the following before beginning production:

1. `trail/runs/intent-004/run-2026-04-25-20-10-23/operating-instructions.md`
2. `trail/runs/intent-004/run-2026-04-25-20-10-23/tasks.md`
3. `trail/meta/files/Otaku_Haven_Reference_Data.md`
4. `Business Plan/02-Strategic/Business-Plan.docx` (operations section)

Read these before the specific tasks that depend on them:

- `Business Plan/03-HR/Employee-Handbook.docx` — before TASK-001, TASK-002, TASK-009, TASK-010
- `Business Plan/02-Strategic/Financial-Model.xlsx` — before TASK-003

---

## Group A: Daily Operations (TASK-001 through TASK-004)

| Task | SOP | Key dependency |
|------|-----|----------------|
| TASK-001 | SOP-001: Store Opening | Employee Handbook (scheduling policy) |
| TASK-002 | SOP-002: Store Closing | Employee Handbook; SOP-003 for cash reference |
| TASK-003 | SOP-003: Cash Handling | Financial-Model.xlsx; document thresholds in results.md |
| TASK-004 | SOP-004: POS Usage | Reference Data (Square for Retail) |

Note: Produce SOP-003 before SOP-002, because SOP-002 references SOP-003 for
the cash reconciliation step.

---

## Group B: Customer & Sales (TASK-005 through TASK-006)

| Task | SOP | Key dependency |
|------|-----|----------------|
| TASK-005 | SOP-005: Returns and Exchanges | Document return window and refund methods in results.md |
| TASK-006 | SOP-006: Customer Service Standards | Reference Data (store layout, staffing) |

Note: SOP-005 establishes values that Intent 7 (customer-facing return policy)
will reference. Document specific policy details in results.md.

---

## Group C: Inventory & Merchandise (TASK-007 through TASK-008)

| Task | SOP | Key dependency |
|------|-----|----------------|
| TASK-007 | SOP-007: Inventory Receiving and Stocking | Reference Data (product categories, Square inventory) |
| TASK-008 | SOP-008: Visual Merchandising | Reference Data (product categories, store layout) |

---

## Group D: Security & Safety (TASK-009 through TASK-010)

| Task | SOP | Key dependency |
|------|-----|----------------|
| TASK-009 | SOP-009: Loss Prevention | Employee Handbook (discipline section); Reference Data |
| TASK-010 | SOP-010: Safety and Emergency | Employee Handbook (safety policy); Reference Data (store address) |

---

## Group E: Specialty (TASK-011)

| Task | SOP | Key dependency |
|------|-----|----------------|
| TASK-011 | SOP-011: Vendor Consignment | Reference Data (consignment section description) |

---

## Recommended Ordering

For strict cross-reference accuracy, the recommended production order is:

SOP-003 → SOP-001 → SOP-002 → SOP-004 → SOP-005 → SOP-006 →
SOP-007 → SOP-008 → SOP-009 → SOP-010 → SOP-011

This ensures SOP-002 (Store Closing) can accurately reference SOP-003 (Cash
Handling) in its Related Documents section, and SOP-009 (Loss Prevention) can
reference SOP-010 (Safety) and vice versa.

---

## Close-Out

After all 11 SOPs are produced:

- Complete `results.md` (TASK-012) with all forward-reference values and
  documented assumptions
- Verify all 11 files exist in `Business Plan/04-Operations-SOPs/`
- Verify SOP numbering is sequential (SOP-001 through SOP-011)